FAQ

Shipping and delivery 

All orders are shipped from Slovenia, EU.

Orders are dispatched within 3–5 business days.

European Union

Delivery within the EU usually takes 3–10 business days. All shipments include tracking.

United States

Two shipping options are available for orders to the US:

*Standard Shipping: usually arrives within 10–20 business days.

*FedEx Express: usually arrives within 5–8 business days.

Tracking is included with every order.

US Tarifs are included in the price of the shipping, no additional charges after delivery.

Rest of the world

Shipments outside the EU and the US are sent via Pošta Slovenije and typically take 2–3 weeks.
Tracking is provided for all international shipments.

All import taxes, tariffs, and customs duties are the responsibility of the buyer. Any additional charges imposed by the destination country must be paid by the customer upon delivery.

If the buyer refuses to pay the required import fees and the package is destroyed by customs, no refund will be issued.

Phone number
Please provide a phone number at checkout. It will be used exclusively for delivery purposes by the shipping carrier, if required.

Payment options

We currently accept payments via Shopify Payments, including Visa, MasterCard, and American Express, as well as PayPal.

All payments are processed securely through encrypted payment systems.
Our shop never receives or stores your credit card information.

Are all items in your shop handcrafted?

Yes, every item in my shop is handcrafted by me. I use only high-quality materials, natural gemstones, and each piece is made with care and attention to detail.

Do you offer custom orders?

Yes, I do. Feel free to reach out at jessyhercshop@gmail.com to discuss your idea.

Do you have any social media?

I do :), you can follow me on:

Facebook

TikTok

Instagram 

Youtube

Do you do wholesale?

 I do:
 - buy 3 items, get 10% off 
 - buy 6 items, get 20% off 
 - buy 10 items, get 33% off

Discount is applied automatically at checkout.

Processing time for bulk orders may take up to a week.

Do you accept returns? 

I gladly accept returns, exchanges, and cancellations.

I want you to truly love your purchase, and I’m always happy to help if something isn’t quite right.

Please contact me at jessyhercshop@gmail.com within 14 days of delivery.

Items should be returned within 30 days of delivery.
Cancellations can be requested before the item has been shipped.

Return shipping costs are the responsibility of the buyer.
If an item is not returned in its original condition, the buyer may be responsible for any loss in value.