Returns, Exchanges & Right of Withdrawal

I gladly accept returns, exchanges, and cancellations.

I want you to truly love your purchase, and I'm always happy to help if something isn't quite right.

Right of Withdrawal

If you are purchasing as a consumer in the European Union (or where applicable under local consumer protection laws), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, please complete the electronic withdrawal form available here:

https://jessyherc.com/pages/contact

Please include your full name, email address, and order number, and clearly state that you wish to withdraw from the contract. I will confirm receipt of your withdrawal request by email without undue delay.

You may also contact me directly at jessyhercshop@gmail.com.

After notifying me of your decision to withdraw, you must return the item within 14 days.

Returns

• Returns are accepted within the applicable withdrawal period.
• Return shipping costs are the responsibility of the buyer unless otherwise required by applicable law.
• Items should be returned in their original condition. If an item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, the buyer may be responsible for any resulting loss in value.

Once I receive the returned item, or proof that it has been shipped back (whichever comes first), I will issue your refund without undue delay and no later than 14 days. The refund includes the purchase price and the cost of the least expensive standard shipping option originally offered. Any additional costs resulting from express or premium shipping options are not refundable.

Cancellations

Orders may be cancelled before they have been shipped.

Custom & Personalized Orders

Custom-made or personalized items cannot be returned or cancelled once production has begun, unless they arrive damaged, defective, or are not as described.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact me as soon as possible so I can resolve the issue promptly.

Customs & Import Charges

All import taxes, tariffs, customs duties, and similar charges are the responsibility of the buyer.

If a shipment is refused due to unpaid import charges and cannot be returned to me, no refund can be issued.